DO NOT MOVE HERE
November 7, 2023 - Reseña de Apartments.com
Inconsistent trash pick up causing our outdoor area to smell like a dump
Outdated playground equipment
Mandated fees on top of rent
Including cable in which we do not entertain
The gym equipment is also broken and not being repaired right away
The gate is always broken providing a security breach to the guest
The pool is not cleaned regularly
Outdated household fixtures
When we first moved in cabinets were never cleaned they were sticky
The number on our door was never fixed
Hallway ...
bathroom venalation was very bad
Multiple functional problems including :
Refrigerator door not opening all the way to properly clean
Bathroom door in master was a Hugh inconvenience to the vanity table
The windows never closed causing our heat bill to rise in hot seasons and cold air to enter during cold seasons.
Air unit went our for two summers consecutively.
Rude employees
Bad plumbing
High crime area (theft)
Kitchen cabinets were always dirty
No carpet cleans after renewal
Roaches in the kitchen, several calls to pest control
Small Master closest space
Small storage space
Gym closes when the office does frivolous amenities hours that we have to pay for.
The parcels as well by time I get off work I can't get my package bc you guys are closed!
They changed staff and don't let the residents know
Communication sucks!!!! They don't let you know about the changes and you find out when you need to use something
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Property Manager Responded
November 10, 2023
We're truly sorry to hear that your experience at The Hartley at Sweetwater Creek didn't live up to your expectations, John. All the points you've raised are valuable to us as they highlight areas we can work on to enhance our residents' living experience. We encourage you to reach out to us directly at 770-564-9005 so we can discuss your concerns in more detail. Your satisfaction and comfort are our top priorities and your feedback contributes greatly to our continued improvement. Thank you, The Hartley at Sweetwater Creek.
$300 pet fee for one pet and $500 for two pets. Monthly fee of $20 per pet.