I rarely leave reviews, but I felt compelled to share my experience to help others make an informed decision. While the apartment units themselves are, at best, decent, the management is by far the worst part of living here.
What’s most disappointing is the lack of accountability and professionalism. Concerns brought up by tenants are often brushed off, and instead of working toward solutions, management seems more focused on avoiding responsibility altogether. It genuinely feels like once you
...sign a lease, they stop caring.
Before I moved in, I was told that all units would be receiving smart locks — one of the key reasons I chose this complex. These smart features were marketed as part of the value and included in the pricing. Less than a month after moving in, they removed the smart locks entirely, claiming they were “having issues.” Later, we found out those same smart locks were simply moved to The Boat House apartments.
On top of that, my kitchen sink drain was clogged for over a week. I submitted multiple maintenance requests and followed up by email — no real response. When I finally went to the leasing office in person, they told me to “just email maintenance and they'll get back to you” I explained I already had. Their reply? “We’ll let them know.” No urgency, no apology, just passing the buck. The issue eventually got fixed after 2 weeks, but only directly after I pushed repeatedly.
Hey Rahquelle, Jenna, and Trey: maybe next time, don’t mislead people while they’re signing a legally binding 12-month lease. It’s not just bad business — it’s dishonest.
If you're looking for transparent, honest management and a community that follows through on its commitments, look elsewhere.
Max of 2. We do not have any weight restrictions on pets, however certain breed restrictions apply. We do not authorize any reptiles, birds or exotic breed of animals or the following breed of dogs to live on the property: Rottweilers, Pit Bulls, Chows, Dob...