Cons-
During the tour they’ll tell you about the year-round heated pool. By that, they mean it’s open year round and the equipment is in place to heat the pool. This equipment will not ever be turned out. When asked, they’ll say just let them know the day before you want to use the pool and they’ll turn it on. That does not happen.
Resident social events used to be pretty decent. Lately they happen during lunch hours early in the week or between 5-6pm on a Thursday. It has to end promptly at 6
...so leasing staff can clock out. Also watch out for emails or Instagram posts the day of and day before, as most events get postponed, cancelled, or have a change of venue to move it off-site. If the event revolves around a raffle for those renewing their leases, it’ll stay on schedule. Probably at 11am on a Tuesday.
Buy some ear plugs when they start working on the retail areas again. We had the fire alarm go off at all hours 20 times a week last summer. Their response was a flat “we’re working on it.”
Kind of like when packages get stolen off your doorstep. The first thing I heard when I contacted the leasing office was “sometimes that happens.” No further interest in the matter, and I should just be taking it up with the police.
Actually, everything is handled by a third party. Leasing rarely has answers, assistance, or information to offer without consulting someone offsite. I often find it easier to contact the third party directly. For instance door locks run on an app called stratis. The leasing office doesn’t seem to be able to help troubleshoot, but Stratis IT in India is very patient with assisting me. Also if you’re having problems with the app, don’t try a lock box. They’ll cut it off immediately and discard it. I thought they might make some effort to return it to you and explain the violation, but that’s not how it works at the Jade.
Speaking of door security, the gate to the parking deck is broken several times a year and fixes take a week to more than a month. Even when the gate offers no security, it’s not all a loss. Avondale PD is parked on Hillyer most nights after the regular car break ins both at the Jade and Willis. Leasing will pretend they’ve never heard anything about these events. Even though at least half of the staff lives on site. That’s probably why one of them has a dog which she warns it isn’t safe for you to be in an elevator or corridor with. Community living is the best.
Max of 1.