The level of incompetence at The Lex is quite simply unbelievable. I know this is a long review, but please read if you're even considering renting at The Lex.
I left campus for winter break in December of 2022. After some icy weather, I received an email from The Lex informing us all of some storm damage due to burst pipes - this email majorly downplayed the extent of the damage and did not specify the specific units affected. After replying requesting info on the status of MY unit, I was
...ignored.
Growing concerned at the lack of response, I drove down to Lexington early to check on my unit. Upon inspection, my unit was rendered completely unlivable. Everything was covered in water, and there were complete strangers in my unit boxing up all of my belongings without my knowledge or consent - I had not even been informed that my unit specifically had experienced any damage.
Not only did The Lex not inform me of the damage, but they let my belongings sit for multiple days covered in water, and then boxed up my belongings still wet, without ever giving me the opportunity to come and recover my damaged belongings. I later found out that every single item from my dresser was missing, including my passport. The Lex then completely demoed my apartment without my knowledge and with all of my belongings still inside. Because of this, I was forced to throw out almost everything that was in my unit, because it was all covered in mold and construction dust.
When it became clear that The Lex would not be able to fix the damage in time for me to move back in before the end of the spring semester, it took MONTHS to convince them to let me break my lease, all while they continued to charge me for rent. Even after they agreed, it took them a month to send me a check to reimburse me for my spring rent payments because THEY LOST THE CHECK. I received no reimbursement for my damaged property, as The Lex renter's insurance only covers their property (a detail they neglected to mention until forced to do so).
I understand pipes burst, but the level of incompetence and apathy The Lex management team demonstrated throughout this situation was simply unacceptable and led to extensive and needless damage to my property and unnecessary stress for me. The lack of respect they have for their residents is simply astounding.
I know these are rare circumstances, but please trust me - if something like this does happen to you, you do not want The Lex handling the situation.
Max of 2.