I have lived at Avana Midwest for a few years now. I have seen the property change hands to Greystar, and unfortunately there have been some negative changes since that time. The most frustrating change has been the apartment management. Greystar has stripped the manager of almost all power and she and her assistants are not much more than pencil pushers who make excuses for the "rules". Greystar reduced the number of employees available in the office, so there is often a long wait to be helped
...and the staff is spread too thin. Many requests are not responded to or followed up. I made a request a few days ago in person and I was told by the assistant Hannah, that she would follow up, OR I should just come back. I found that to be extremely unprofessional, and as it turned out, I did have to come back because she didn't follow up. Our rent has increased over 20% in three years, although we have faithfully paid rent on time each month and taken excellent care of our apartment. Between the increases in rent, various fees, and the unreliable valet trash, Greystar has been nickel and diming us ever since they bought this place. It has been very frustrating. Additionally, when we signed our initial lease, residents were able to use the clubhouse after-hours for private gatherings. That is no longer the case, which is a huge loss of value to me. Otherwise, the apartment itself is fine. It's nicer than most places in Midwest City, which isn't saying much, but it does have a dishwasher and washer/dryer. The pool is kept fairly clean, and the maintenance crew does a rather excellent job of keeping things clean and well-maintained on the grounds. I have the highest praise for the maintenance team, who do their job with professionalism, despite the poor example and leadership of the management team. The gated entry is often broken or inoperable, which is likely the fault of residents and mistreatment of the gates by residents, but inoperable nonetheless and not providing the security it is intended for (a perk that generates extra rent, undeservedly). All-in-all, I feel very frustrated and taken advance of. I believe in a landlord-renter relationship that offers mutual respect...but, in my experience, renters at Avana are treated like numbers.
Max of 2.