Poorly Managed and over priced
October 3, 2023 - Reseña de Apartments.com
I lived at the Lotus Apartments on South Temple for a year, from 2022 to 2023 and could not wait to move out.
My main issue was the price. They charge for a luxury apartment, despite having outdated appliances, dirty common areas, no security cameras, paper thin walls, and extremely small balconies. They also charge large hidden fees for common area maintenance which significantly increases a tenants monthly living expenses. (I paid $200+ a month in utilities and fees on top of rent)
My second ...
large complaint is how hard it is to work with the office staff. They have very high turnover, and are unwilling to accommodate requests. They often forget that you talked to them about maintenance issues, and it takes a few weeks of reminding them. Upon moving out, I forgot to deactivate my rocky mountain power account, which normally wouldn't be an issue, because the lotus would need to contact them to set up an account. Instead, they took advantage of my already active account and, racked up an $88 bill, and told me it was my responsibility.
Finally, my third issue is the unsecured parking. They charge $75 a month for "secure covered parking" despite the garage being broken, and no security cameras. They just leave the garage open 24/7 because they're too cheap to fix the door, despite charging more than most other apartments in the area.
In conclusion, I strongly recommend looking for an alternative place to live.
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Property Manager Responded
October 4, 2023
We are disheartened to hear that your experience at our community has not met either of our expectations. We strive to give 5 star services in every situation, but we have fallen short and we apologize. Please feel free to reach out or come to the office at your earliest convenience so that we can make this right moving forward. We appreciate your feedback.
Please confirm animal policy, max number of pets, limitations, deposits, fees, and pet rent with the community. Conditions and fees may vary and are subject to change.