DO NOT MOVE HERE
January 7, 2022 - Reseña de Apartments.com
Our lease expired on 12/31/2021. Our new place couldn’t let us in until January 6th. Carter, my husband, asked Michael at one of the open jams in November if it would be okay for us to prorate the first week of January so we wouldn’t be homeless for a week. He said yes. When it came time to submit our notice to vacate, Michael insisted he never said we could have the prorated week and told us we had to pay the full month of January for those 6 days. Okay, not a problem, we will just move out ...
on our original end of lease date 12/31/2021 and stay with some friends for a week.
We get to 12/30/2021 and are packing up the moving truck. Carter gets a call at 4:45pm informing us that we are being fined for not turning the keys in that day as the office was going to be closed on 12/31. Now we had NO idea that this was the case as we had never been spoken to about turning our keys in early. Carter asked if we were going to be reimbursed for 12/31 as we technically still had one more day on the lease that they were trying to take away from us. At that point they backed down and said we could just leave the keys in the kitchen drawer on 12/31/2021. Not a problem.
Where it gets really interesting is that I got a notification that we had been charged (payments were set up for automatic withdrawal) for January 2022 rent despite our lease ending on 12/31/2021. As the office was closed until Tuesday, I waited until then to reach out to management. There were many back and forth emails in which Michael completely ignored my issue and went on and on about the deposit. I reiterated this had nothing to do with the deposit and that they had charged us for rent after our lease had ended. After many emails I was told that there was nothing they could do and to reach out to my bank to reverse the charge.
We had a wonderful experience with previous management and all of the front office people until this last month when new management took over. It is very sad to see one person trying to destroy what was a great community and place to live.
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