I have lived at The Monroe since August 23 2021. I was hoping I would not have to leave a review and that the mgmt company Asset Living would advocate for its tenants, but my frustrations, and those of my neighbors have been met with a long list of different excuses and a dismissive attitude.
The 1st phase of tenants moved in knowing there would be construction. They were all promised a $750 gift card. I was a part of the 4th phase when construction was meant to be done. So far in October, the
...pool is incomplete, yet residents on the interior of the building are being charged a fee to look at a still under construction pool area.
Parking and security are also an issue. Since they are still under construction they cannot close the gates to keep things secure. This means parking spaces are taken by guests and neighboring communities forcing residents to park on red curbs, in handicap spaces, or on end caps. Also, anyone can walk the corridors at any time of the day or night. The police were called recently for a transient walking the fourth floor seeing if he could find an open door knob.
Unfortunately when a work order is placed, communication is poor. It's not unreasonable to ask that mgmt respond to emails or be available in the office to help or give updates. Instead most residents feel ignored by mgmt, and when you are lucky enough to corner someone, you are dismissed with an excuse. I have been asking for nearly 3 mos to have repairs made in my unit. Every time I ask for an update, I get a different excuse.
The delays in construction have been blamed on everything from COVID, to goods shortages, to family deaths. It is always a different excuse. Tenants are bearing the brunt of these delays, and management is not willing to offer even the smallest concession. But, if a tenant violates balcony policy, parks incorrectly when they want you to move, or is a moment late on rent there is assuredly a fee.
For the time, I do not recommend the Monroe.
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