Very bad maintenance
January 27, 2026 - Reseña de Apartments.com
Please! Be cautious to choose this community. The maintenance of this community is the worst team I have ever met. I have been living in here for almost three years. I will list three major things I have experienced to let you know how bad they are. First, the carpet of the bedroom was full of fleas when I just move in 2023. And they tried to blame my indoor cat for bringing the fleas over. They didn't even clean the carpet before new tenant move in. I knew that because I deep-cleaned the carpet ...
myself and found tons of dog hair. You know, you cannot get brown hair from a silver-shaded cat. Instaed of clean the carpet,they just used tons of fragrance to cover the smell of the smell of pets that live in this room. Second, My security system got reset because of once electricity outrage and it started to beeping. So, I reported to the leasing office the lady helped me to create a work oder to repair it. And the system just kept beeping for a month. I googled the solution to fix it myself. Third, heavy snow hit Greensboro during weekends. I attached the picture of the driveway on Tuesday. The road condition got more icy than Monday. I asked to help to clean up the ice and snow on Monday. And they refused and told me I don't need to worry about it because the maintenance team were paid to get this handled. But apparently, they didn't do well on that. Again, be cautious if you plan to find a new community to live.
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Property Manager Responded
February 4, 2026
Dear Anonymous, My team and I sincerely apologize for your recent experience at the Retreat at Sedgefield. Providing exceptional customer service is our top priority as part of the LIVE IT! experience, and we regret that we did not meet your expectations. I have an open-door policy and would welcome the opportunity to discuss your concerns further. Please feel free to contact me at (336) 297-2111, via email at Sedgefieldmgr@hrpliving.com, or stop by the business office at your earliest convenience. I look forward to hearing from you and working together to resolve any issues. Kindest regards, Melissa Adams, Community Manager
Max of 2. The Retreat at Sedgefield is a pet-friendly community; we love our furry friends! There is a one-time, non-refundable pet fee of $400 for the first pet and $150 for the second pet, there is also a $25 monthly pet rent per pet. Maximum 2 pets per h...