I have been the Ridge 2020-2021. I didn't feel good and would share some aspects here.
First, all the facilities are so old. Refrigerator kept flowing water from freezing layer to fresh layer. I made my maintenance requests. For the first 3 times, the maintainers could come next day and fixed it. Later, when I made my maintenance request, the maintainer may come in a week or longer. Also, I really hate their smoke detector alarm, which kept weird alarming at 2.00 am - 4.30 am. I made thousands
...of maintenance requests while the maintainer just came to replace the battery or replaced with new one as they said. The question is the detector still kept alarming wired at 2.00 am to 6.00 am. They just cannot check their facility alarm system to find the root causes. Another issue I wanna mention is the cockroach. I didn't remember how many times I called pest control services. Their pest control is only available on Thursday. If you miss this date, you have to wait for another week. Always, their pest control is put insect killer around the place where you have seen them. The question is that does not help at all. I kept all my food in my refrigerator and still kept seeing many cockroaches in my apartment. They never did a deep pest control. Their maintenance is always just reactive to my request and never care about whether that helped or not.
Secondly, I have to say is they deducted my deposit for unfair reasons. Their deposit refund process is you moved out and then they will mail you your deposit check in one month (or may be longer). When I received my deposit check one month later since I moved out, I found they deducted $125 from my deposit. When I moved out in August 2021, their staff told me I have to put $48 in my account for the clean of carpet of my bedroom, otherwise they will charge this money from my deposit with higher fee. Well, I put this money in my renter account and cleaned bathroom, kitchen, dining room, and replaced stove base plates etc. Finally, they charged me $125 for clean fees, including $35 for ventilation cover on my stoves (well I accepted this fee), and $90 for the clean fee of my apartment. I cannot accept this $90 clean fee as I spent a whole day cleaning my apartment when I moved out. I made a phone call to them on Friday and their staff told me they needed to talk with their manager or other some colleagues and would reply me next Monday, which never happens. I really don't want to spend much time on this kind of things.
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