The Ridge Apartments

couldn't find it. So my husband went to the front office and asked about it. The lady at the desk searched our lease and said she couldn't find it either, and that she would speak to her manager. We didn't hear back so we messaged the office. We got a phone call from the lady at the office who told us which page to reference in our lease. This section of the lease stated that we must pay for carpet cleaning IF we soiled the carpet beyond normal wear and tear (which we didn't. We took excellent care of the apartment). So again, she said she'd talk to the property manager. We ended up reaching out again and spoke to the same person again on the phone. This time she said that the lease stated to "follow move-out instructions" therefore, they were going to charge us for shampooing. I recommended they add the shampooing requirement to their lease for future residents so that they could know what they're signing up for, she said they used to but they took that out of the lease and just say "follow move out instructions" instead. Again, the instructions said "As stated in your lease, all residents must shampoo their carpets." Which is a lie. Our lease did NOT say that anywhere. Management could not find it in our lease at all. We held up our end of the legal agreement to keep the carpets in good condition (or else pay to have them cleaned) but they did not uphold their legal obligation. We paid the $68 to have our one bedroom shampooed because we didn't want to make them angry and lose our deposit (they would've taken that amount plus an additional fee if we didn't pay that separately). This whole incident was uncharacteristically dishonest and deceptive for The Ridge. Very disappointed. I would be wary of a complex that straight up lies to you and charges you for things that were not in your agreement.

of maintenance requests while the maintainer just came to replace the battery or replaced with new one as they said. The question is the detector still kept alarming wired at 2.00 am to 6.00 am. They just cannot check their facility alarm system to find the root causes. Another issue I wanna mention is the cockroach. I didn't remember how many times I called pest control services. Their pest control is only available on Thursday. If you miss this date, you have to wait for another week. Always, their pest control is put insect killer around the place where you have seen them. The question is that does not help at all. I kept all my food in my refrigerator and still kept seeing many cockroaches in my apartment. They never did a deep pest control. Their maintenance is always just reactive to my request and never care about whether that helped or not. Secondly, I have to say is they deducted my deposit for unfair reasons. Their deposit refund process is you moved out and then they will mail you your deposit check in one month (or may be longer). When I received my deposit check one month later since I moved out, I found they deducted $125 from my deposit. When I moved out in August 2021, their staff told me I have to put $48 in my account for the clean of carpet of my bedroom, otherwise they will charge this money from my deposit with higher fee. Well, I put this money in my renter account and cleaned bathroom, kitchen, dining room, and replaced stove base plates etc. Finally, they charged me $125 for clean fees, including $35 for ventilation cover on my stoves (well I accepted this fee), and $90 for the clean fee of my apartment. I cannot accept this $90 clean fee as I spent a whole day cleaning my apartment when I moved out. I made a phone call to them on Friday and their staff told me they needed to talk with their manager or other some colleagues and would reply me next Monday, which never happens. I really don't want to spend much time on this kind of things.

I am greeted by by a cracked tile foyer (was like this when I moved in) and mis-match cabinets.