Unfortunately, myself and multiple colleagues have experienced significant difficulties with the leasing office staff while living here. I definitely can not recommend living here.
I received a renewal letter back in March at which time I returned the letter indicating my interest in renewing. At that time, I made a request to modify the end date on my lease. It is now November (8 months later!) and I still do not have a lease to sign. I have continuously requested this lease and this has
...continuously fallen through the cracks due to mistakes of the leasing office. I was told by multiple leasing office staff members that they would get a new lease to me with the correct end date with zero follow through. I have made multiple phone calls that have not been returned.
Jefferson Square has now withheld my lease for months and started charging me on a month-to-month rate of over $700 more than the rent I signed for!! Each time I talk to someone new they indicate they will fix the issue and then weeks go by without a solution and delayed responding. By the time I hear back, more time has passed and they have already charged another month with an additional $700 up-charge.
It is unprofessional, deceitful, and simply illegal to withhold a lease from a tenant while overcharging rent for "not signing." Most recently I have been told that I agreed to the up-charged rent because my previous lease indicated that would be the case if I did not sign a new lease....yet, they have not given me a lease to sign. Once I escalated the problem, local staff told their property management that they "reached out multiple times" ..... I assure you that was not the case and I have spent countless hours trying to find someone to resolve this. I was asked why I waited until October to raise the issue..... which is simply appalling since I raised the issue back in March and have continued to raise this issue since. I don't know why anyone who indicated they wanted to renew their lease would willingly pay an additional $700 each month for no reason. One person offered to refund 50% of the overcharge..... But I am still not sure why they have not fixed the entirety of their mistakes immediately upon hearing about the problems I have experienced.
I have had a good experience with other aspects of Jefferson Square but the leasing office is highly problematic. I don't post reviews often but believe it is important for others to hear about my experience as a tenant.
Max of 2. Pet rent will be an additional $25/month for the second pet and an additional $200 deposit.