Management is disrespectful
March 13, 2025 - Reseña de Apartments.com
We went in for a tour of a 2bd 2bth. The appointment had been set for a week already. When we arrived, we arrived early so the office was still closed. I didn’t mind waiting because I was the one that was too early. When they finally opened the door, the manager, completely disregarded up. No greeting no pls come in no sort of hospitality. We were left in the lobby wondering what to do so we got closer to a woman sitting at a desk. She also did not greet us at all she just looked up annoyed and ...
asked what we needed. I told her we were there for a tour and she got up and started doing thing. No sort of communication on if we should sit or follow or wait. She finally came back and said ok we’re going this way. We get to the apartment and she says “actually I don’t think I’ll be able to show it. It’s not ready yet. They are still working” I ask when we could come back to see and she said idk. I asked her if we could see it as soon as possible so she went and booked us again for the following day at 2 pm. I told ok we’d be back but I had questions and she said this is all going to be gone over with me when I come back so no need to ask today. The day of the new appointment I get a text that my appointment had been changed so I tried calling, texting leaving a vm to see what happened but no response. I decided to still go in to see what happened and the manager said “it’s not ready that’s why I rescheduled you” I said I understand but I was not informed. She rolled her eyes and said follow me. She took us to go see the apartment that btw was ready to be viewed. The apartment was nice at first glance but when I started opening the drawers, they were falling apart and they were dirty and looked stained from who knows what. I said thank you and we left. I don’t recommend at all. If this is how they treat people who are interested imagine how they treat actual residents.
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Property Manager Responded
March 14, 2025
We appreciate your feedback and regret that your visit did not meet expectations. Our goal is to provide a seamless and welcoming experience, and we sincerely apologize for any miscommunication. We’d love the chance to make things right and show you why so many residents love calling The Villages of Monterey home. Please don’t hesitate to reach out - we’d be happy to assist you!
Assigned parking options include carport spaces. First-come, first-served surface lot parking is $75/month. Please contact us for additional information on our parking types, fees and policies.