Unimaginably Horrible. Please Do Not Live Here!
January 25, 2023 - Reseña de Apartments.com
There is not a score low enough to reflect what I have experienced here. Everything is misleading. They show you a lovely apartment on the tour and they promise you an older but equally nice apartment. What I received was an absolute dump! Nothing about it was remotely as promised. The paint was chipping, the blinds utterly filthy, the medicine cabinets chipping and dirty, the kitchen cabinets were barely functional, the burners on half the stove did not work, I could not operate the water ...
for my second tub, the doors and windows did not seal, so it was difficult to keep it warm, the entire apartment smelled like mold, there were cracks in the wall, there was paint and caulk all over the bathroom floors, there was soap scum all within the tubs, there were bugs in my light bulb cover, the hallway leading to my apartment was dirty and smelled disgusting, there was what appeared to be burns all over my kitchen countertops, there were no doors for my second bedroom closet, the closet shelves were just warped and chipped boards thrown on a support, and the space underneath the bathroom sinks had incurred severe water damage. This was what was presented to me on move-in. They told me they had cleaned it. This was an utter, and flagrant lie. When I requested It be cleaned again, the results were less than disappointing. They proceeded to do more damage than good. It was filthy still, but they managed to break my blinds while they were at it. the only good thing I can say about this cleaning job, is that it smelled marginally better afterward. The amount they charged is by no means cheap. I therefore expected a nice apartment. You could literally not pay me to live here any longer! I am not a complainer, and I consider myself a minimalist and easy to please, but this apartment was not fit for a farm animal.
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Property Manager Responded
January 27, 2023
Hello,
We are saddened to hear that your experiences in our home did not match your expectations. Our team does its best to communicate and provide truthful information to the best of our ability, and we want nothing more than for our residents to feel comfortable in their homes. While we just spoke regarding your frustrations, and have a resolution going forth, we are more than happy to continue communication with you if you have any other questions or concerns. You may reach out by calling the office, stopping by again, or you may reach out privately at residentservicesoh@monarchinvestment.com.
Best Regards.
Max of 2. Initial pet fee is $400 non-refundable and $45 per month for pet rent.