On Friday, June 3rd, I arrived into town in the middle of a heat wave. I had the AC off while I was gone, so I turned it back on and let the temperature in my apartment try to cool down. Overnight and into the next day, the lowest my temperature got was to 86 degrees. I called emergency maintenance who came out to check my AC unit, to which they replied it was “working fine”. I continued to run my AC, but the temperature continued to climb in my apartment. I called the office on July 4th
...notifying them of the issue expecting a call back the next day (July 5th), but never received one. I even tried sleeping with the windows open to let the heat out, but the lowest my thermometer read was 85 degrees.
On the evening of July 5th, the temperature in my apartment continued to rise until my thermometer read 90 degrees. I called emergency maintenance multiple times, to which they replied they’ve already checked out my AC unit and reassured me it was working fine. I escalated to the maintenance supervisor who said, “because it is 79 degrees outside, your complaint does not count as an emergency” again despite my internal unit temperature reading 90 degrees.
The next morning, someone else from maintenance came to check out my AC unit, and within 5 minutes was able to identify that there was something wrong with my AC unit (apparently it was leaking and not pumping in cool air), and they would have someone try to come out today to fix it. When I told that maintenance staff about the story of the weekend, he stated, “did the emergency staff person even read your thermostat?” to which I replied, “no”.
Throughout this time, I had to buy multiple fans to try and cool my apartment down, but this was obviously unsuccessful. I had to stay at two hotels because the conditions in my apartment were unlivable. By Monday 7/6, I had to live in this heat in my apartment unit for over 72 hours without immediate action from Orion management.
I have tried to speak with apartment management about this, to which they replied they “followed all of their protocols.” I stated that their protocols are insufficient and inadequate at identifying problems, and they fail to admit to this. Maybe I am mistaken, but I would assume no one would want to live in 85-90 degree weather without cooling. The ongoing line for the apartment complex has, and continues to be, that it is unfortunate my expectations do not align with their policies. Again, no remorse from their end about the situation.
Max of 1.