Property manager was very rude and unprofessional over the phone to my roommate and myself on more than one occasion. There were significant and expensive inconsistencies with documentation on a carpet replacement we had to have the week we moved in because the whole apartment absolutely reeked of cat urine from the previous tenant. Keep in mind, with the fresh paint on the walls- the smell of the carpet took a day or so for us to notice and was inconveniently enough, after we had moved in all of
...our furniture. After a few days of unreturned phone calls from the property manager, another lady from the office came in and said she did smell it and apologized. When we got word that they would replace the carpet for us, we had nowhere to put the furniture that we had already moved into the apartment. Since the urine smell was noticeably worse in living/dining area, we moved the furniture (ourselves) into the remaining floor space of the 3 bedrooms our apartment had and were going to live with the stains in those rooms for the year we occupied our lease. Now upon moveout, we are being billed over $1000 for "damages- occupied carpet replacement at move in". During my conversation addressing my concerns with the manager, she explained to me that two bedrooms need new carpet for damages and stains (that were there when we moved in) and was unapologetic and rude when I told her that was the condition they were in before and that none of the bedrooms had new carpet installed when this was dealt with the first time. She rudely insisted that at least one of the bedrooms had the carpet replaced because "she paid for it so it was changed" and then hung up on me. The new carpet they put down was even a different color.
Had they done a proper walk through and changed the carpet from the previous tenant before we moved in, none of this would be an issue today. I'll do one better; Even if they did a walk through after the old carpet from the living room was replaced, this wouldnt be an issue.
The only reason I am writing this review is because the manager refused to listen to our side, interrupted me while I was speaking to her, and continuously had an attitude over the phone before hanging up on me.
Will never reccomend this community to a friend.
