Townes at Herndon has been an okay place to live, but there are serious issues with the units that management refuses to fix correctly (one of our windows was leaking, they patched the leak but never dried the drywall out despite us noting we worried about mold), the build quality is bad... our deck door frame had a massive gap that allowed cold or hot air in, and the fireplace is not closed in with a screen (violation of VA fire code).
Additionally, management has gone down hill amazingly.
...First, when Greystar replaced managers, the new one wanted to institute a parking permit system. He sent out several emails reminding people to come to the office with our car registration info (which they had already!) to get a permit. they planned on enforcing towing and making guest parking a whole thing. Then after weeks, he decided not to move forward. What a giant waste of time (for both residents and his staff).
Then the big storm came. There was zero communication from the office about snow removal. They sent one email about 4 hours into the storm reminding people to keep their faucets dripping to prevent freezing and block any drafty windows or doors (going back to bad build quality). It took them a week to dig the complex out - and i get it, this was a wild storm. But it costs nothing to send an email out to residents keeping them updated on snow removal. Have friends who just moved into a complex near by that is far cheaper and was far more communicative about snow removal and how it was going. Again, not communicating is just poor management.
Additionally the dog park is single gated - not double gated as is industry standard in literally every other dog park for safety in what was clearly a cost cutting move. It looks so close to being double gated and then they just... did not put in the second gate.
Max of 1.