Poor Customer Service
April 7, 2026 - Reseña de Apartments.com
We are visiting for a weekend to find a place to rent this coming June, and were told that all of the models are unavailable to view, but if we could come the following week, instead of that Friday, we could see them. I believe that an effort could have been made since we're driving 6 hours to come look around Spartanburg and can't just drive back the next week because we want to, to show us and "sell" us the property and amenities, and seriously if all models are not available to even peek in ...
the window/door at, there HAVE to be empty apartments in the complex. This lack of any kind of accommodation to allow someone driving quite far and making the important decision on where to live to see the place at all, is a red flag to us as to how "customers" are treated.
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Property Manager Responded
April 16, 2026
Hi there! I'm the property manager and I just want to apologize for any miscommunication, previous scheduling issue, misunderstanding etc. I don't know the details, but we're always more than happy to accommodate showings on Fridays, as our office hours are 9-5PM! I'm unsure of any reasons as to why you were given that you couldn't be shown a unit. I'm somewhat confused though, because you mentioned "... to come look around Spartanburg..." but we are located in Lexington, KY. Can you reach out to our office privately so we can try to resolve this? I don't have a name or number attached to this but I'd be more than willing to do whatever it takes to help right this wrong. Give me a call at 859.608.6868 ext. 1 and ask for the manager!
Max of 2.