Look elsewhere
July 14, 2026 - Reseña de Apartments.com
The final straw happened right before my move-out date on July 14th. A week before my scheduled leave, I found a notice on my door saying they were doing a move-out inspection on July 9th—while I was still actively living in the apartment. I emailed to ask why this was being done early and got ignored. When I went to the office after work, the office manager, Magaly, admitted she saw my email but just chose not to respond. When I requested they wait until my lease was up, she got defensive, ...
claiming everyone gets this notice and that I was the only one complaining. She said they needed to see what contracted work would take weeks to complete. That is not my problem while I am still paying rent and living there. To make it worse, as I walked out, she muttered behind my back that they were still coming in anyway because it counts as maintenance and all they need to do is give 48 hours' notice. The disrespect and complete lack of customer service from office manager M and the rest of the management team is unacceptable. I am incredibly relieved to finally be gone. Save yourself the headache and look elsewhere.
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Property Manager Responded
July 24, 2026
We know that courteous service and clear communication are important to your peace of mind, and we strive to provide our residents with transparent move-out procedures. We do give proper notice (48 hours) that we are completing a move out inspection. We do this for your benefit and ours. We wish you the best in your new home and thank you for choosing Treybrooke for 4 years! It was a pleasure having you as a valued resident.
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