University Village at Clemson Apartamentos

sick and they believe it was due to HVAC dust/dirt. We were never notified previously in a work order or via email until March 27th. We contacted a vendor to have the ducts inspected and cleaned within 8 business days due to vendor scheduling. A few days later we were also notified of mildew in windows from the resident's parents and we entered a work order on their behalf. On April 3rd, we immediately checked the windows and noticed some condensation and moisture buildup. Our maintenance team immediately cleaned the windows and caulked inside and outside the window. We are monitoring this situation. Our maintenance department does quarterly inspections and puts in a new air filter once a quarter and cleans the interior HVAC coils twice a year but it is the responsibility of the resident to change the air filters monthly according to the lease. During winter break, the unit on the 3rd floor had a busted water heater. We immediately replaced the water heater, checked all units underneath the apartment and remediated within 48 hours. We had a vendor extract all water and add dehumidifiers to prevent any growth. We did not contact your specific unit as there was very minimal water in the flooring and we were able to get it dry within 48 hours. The time of this occurrence was on December 26th and 27th. We had all of the water damage repaired on December 27th. We were not notified by any residents in this unit of residual water or damage to their unit. During our quarterly inspections in February we noticed that the bathroom had shower wall damage. We entered a work order on behalf of the resident to ensure this wall damage was repaired. While making this repair we noticed termites and immediately notified our pest control for treatment and then repaired the wall within 5 business days. In the future, please ensure that all maintenance issues are in writing via work order or email so we can rectify any issues in a timely manner. We understand you would like to continue living in your unit until July 25th but would like to be released from your renewal. We do not have a lease breaking option. However, we do offer a sublease clause in our lease if you would like to go in that direction. For more information on this process please feel free to reach out to us!