I Regret My Decision To Live at Upper E
January 4, 2021 - Reseña de Apartments.com
The only difference between living in a cardboard box and living at Upper E is a cardboard box doesn’t come with an unhelpful and unprofessional leasing staff. I lived at Upper E for a year and a half. It was managed by City Gate until about a year ago and is now managed by Sunridge Management Group — City Gate was awful and Sunridge is not much better. City Gate's employees were sarcastic and openly condescending toward me.
City Gate sent out emails from different email addresses every single ...
time so there was no way to add them to my safe sender list. I had to monitor the JUNK FOLDER in my email for important info.
The Sunridge staff absolutely do not care. For example, they took weeks to repair an air conditioning during the summer. I had to call the corporate office and threaten legal action before they even attempted to repair it. They ended up installing a window unit, something that could have been done WEEKS earlier if they had been paying any attention.
In another case, they screwed up the charges on their tenants' accounts so some of the utilities fees were assessed late. I came home one evening and there were eviction/pay now notices on my door and about half of my neighbors' doors. And yes, they charged a late fee. It would have been funny if it wasn't so frustrating. They screwed up and got to make a little extra money off of it while blaming us.
If they don't get to a maintenance request — it's your fault for not calling to remind them. If they assess fees wrong — it's your fault for not checking your account every single day. If you miss an email about parking permits — it's your fault for not monitoring your junk folder.
Both management companies made it absolutely as difficult as possible to be a tenant at this apartment complex. Save yourself a headache and live somewhere else.
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