Extremely unprofessional
April 25, 2025 - Reseña de Apartments.com
Title: Extremely Unprofessional and Disorganized — A Warning for Future Tenants
If you’re a parent, a working professional, or simply someone who values responsibility and reliability, please read this before considering this complex.
I initially spoke with Monica before signing anything and mentioned my concern about all the negative reviews regarding poor communication and lack of tenant support. She reassured me that the management and ownership had changed and that things were “under ...
control.” Well — this is what “under control” looks like.
I was originally told my unit would be ready by April 19. Then it was postponed to April 21, then April 25, and now, as of today, they’re saying April 30. Only after I told them that I literally have nowhere to stay with my two kids after April 28, did they say they might check the unit and maybe hand over the keys on the 28th — if it’s ready.
I’ve been living out of boxes for over two weeks with two young children, unable to schedule movers or even register them for school — all because this team can’t commit to a date or communicate clearly.
And I ask: would any of the staff members here — many of whom are women themselves — accept this kind of treatment for their own children or families? Would they feel safe and cared for in this situation?
I haven’t even moved in yet, and no one is accountable.
I want to thank technology and ChatGPT, because without it, I couldn’t have clearly expressed my experience in English. But I’m sharing this review so other families can be warned: think twice before trusting this place with your peace of mind.
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Property Manager Responded
April 28, 2025
Thank you for taking a moment to review our community. We are honored that you have considered our community in your search for a new home, but we are sorry to learn about the communication matters with our team. Ensuring you have a smooth application move-in process is important to us, so please connect with us at verenamgr@cw-res.com so we can assist you further.
Max of 2. We are a Pet Friendly Community! ALL BREEDS of Dogs & Cats are welcome! 2 pets are allowed per Apartment. Other types of animals as pets are welcome on a per approval by management basis. Pets not reported will be subject to additional fees and fi...