Horrible
January 12, 2021 - Reseña de Apartments.com
I left one review about how horrible the complex is now almost three months of leaving heres another review. First they wanted to charge me a Covid cleaning fee which was not in my lease agreement when I moved in becauze Covid was not a thing. Next after I moved out they lost my money ordered I paid and sent it to a collection agency and when I called and discussed it they were rude and said I never gave them the money. Lucky I kept my receipt which most people dont, which I bet they were ...
counting on. Now Im not the only one whos had issues with them trying to get extra money from fees when my next door neighbor whole window was cracked and the only thing that kept it from falling and breaking was the screen. Buttom line there not trustworthy people, there rude and its not worth it to stay there. If your reading this thank you this is just my advice to new renters.
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Property Manager Responded
January 25, 2021
Hello, we’re sorry that you are not enjoying your stay in our community. We understand that our residents’ expectations can occasionally go unmet, and we apologize that these maintenance concerns have caused you to reflect poorly upon your stay with us. We would like to take this opportunity to address your concerns to resolve them. It is our goal to address any issue we can to improve the quality of life for our residents while calling Valencia Lofts home when possible. Please feel free to contact the team directly at valenciamanager@sunridgeapts.net at your convenience. Thank you.
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