Absolutely HELL of an experience here. This is worth the read…
Day 1: Vela gave up our apartment we paid to have held, told us to take a less desirable one or take a hike. This apartment has been the worst place I have ever stayed in, and I’ve been in 27 difference places.
The upstairs renters used their patio as a poop/pee spot for their animals, which leaked down to our patio and rendered our patio a useless/uninhabitable BIOHAZARD that could easily make our dogs sick or even worse. 9 months
...of constant communication with management and they never solved this issue. They kicked out the upstairs renters and put in new ones. THEY DID THE SAME THING! After emailing management with plenty of proof, videos and pictures of them washing their poopy/pee balcony with chemicals down to our balcony, MANAGEMENT STILL HAS DONE NOTHING! Emailing the manager and REGIONAL MANAGER and they have done nothing but ignore me and make false promises saying they will “talk” to the tenants. This is 8 months going on 9 months now with no solution. Over 50 emails begging for something to be done and nothing.
Resident events: If you have a normal job, you will never be able to attend resigned events as they only schedule them 3-5pm. The staff at this community puts in the BARE MINIMUM and calls this place “luxurious.” Along with dirty hallways, constant break-ins, stolen packages, trash NEVER being picked up on time, I have absolutely nothing good to say about this community.
Paying a few hundred dollars a month in amenity fees for WHAT? Broken gym equipment, no cleaning supplies ever in the gym, gross facilities, hot tubs full of foam and chemicals that can burn you, a fountain bigger than the pool? Is that necessary? Doors unlocked by key fobs always broken, elevators constantly broken, smell of weed everywhere.
I can keep going on and on about how awful this place is, but I think you get the point. Management will most likely try to respond to this saying none of it happened, but I have all the emails, all the photos and videos to back up everything I’ve stated.
Please stay away from this place!
Max of 1.