From the outside, Versailles on the Lakes looks like a great place to live. Unfortunately, that has not been my experience.
The Units:
Many of the units, including my own, are not rental ready. The kitchen wiring in most units needs updating, something that management is aware of but refuses to address until residents bring it up. When I moved in, my kitchen appliances often surged, and there was a pervasive burning smell that turned out to be my kitchen wiring overheating.
The handyman
...previously assigned to my building was let go, but not before they "fixed" everything incorrectly. I have never experienced so many back-to-back issues in all my years of renting. While the maintenance crew currently on staff are all kind, hardworking, and competent, I'm sure my unit isn't the only one that suffered from improper repairs.
Repairs:
Versailles on the Lakes struggles to address repair orders in a timely manner. Part of this seems to stem from having multiple ways to open tickets. You can call in, submit an online request through their portal, or stop by the office. Most repairs are completed within a few weeks. However, on more than one occasion, it took months (and much pestering) to get issues addressed.
The Staff:
Most of the staff you'll encounter on a daily basis are kind, polite, and competent. Unfortunately, the management team is the exact opposite. The current property manager runs the complex like an overbearing high school principal. She regularly creates new rules with strict repercussions and enacts them immediately. If you miss the email with the new policy, you're out of luck. The updated rules aren't posted anywhere for residents to review or reference.
Management also struggles to treat people with respect or empathy. More than once, management has sent out inappropriate emails (such as threatening to enter every unit to hunt down the building shopping carts that kept going missing) and the office staff has had to send out a follow-up, backtracking. Management also makes decisions without consulting or alerting tenants. I awoke to an email stating the Clubhouse was closed for (supposedly pre-planned) repairs. Months later, it was partially reopened with just as much notice.
In Conclusion:
This apartment complex really isn't special. While the grounds are pretty, there are other nearby rental options that focus their effort into making tenants happy. Why pay such high prices for a subpar experience?
Max of 2. Two Pet Limit.