The Unexpected Changes
August 16, 2025 - Reseña de Apartments.com
We moved in on August 2, 2025. The apartment we chose was a newly renovated one, as per the website. However, when got the keys to the apartment it not a newly renovated to my surprise and the Asst Manager too.
The Asst Manager worked with the Property Manager to make it right for us. As there are no more renovated apartments in the building that I desire to be in.
They have been working hard to get the items fixed that we found in our current apartment. Although the one we chose is not ...
renovated, we still like it here, and it now allows us to rent a w/d in the unit.
I appreciated how the Asst Manager apologized for the website, saying one thing, and the apartment is something else. They have made this move-in experience good, even with the unexpected change that happened. The way this was handled gives a great insight into the character of the staff in the leasing office.
I look forward to the next year that we will be living here at Vida Apartments.
Leer Más
Property Manager Responded
September 3, 2025
Hi!
Thank you so much for your thoughtful message and for sharing your experience. We truly apologize again for the initial confusion regarding the renovated unit, and we completely understand how that could have been disappointing. We're grateful for your patience and flexibility, and we're glad that we could work together to find a solution that works for you.
It means a lot to hear that you still feel positive about your new home and that you recognize the efforts made by our team. We're committed to making sure you continue to feel comfortable and supported throughout your time here at Vida Apartments.
If there’s anything else you need or any way we can make your stay even better, please don’t hesitate to reach out. We’re so happy to have you in our community!
Max of 2.