Broken promises, poor management and unfair collections - avoid this property at all costs.
January 14, 2025 - Reseña de Apartments.com
My experience with the Villas at Lake Arlington was incredibly frustrating due to mismanagement and broken promises. I was assured by staff that I could terminate my lease early under specific terms, which led me to make major life decisions, including moving my children and selling furniture. However, the terms were not honored, and attempts to resolve the issue were met with poor communication and inconsistent responses.
After escalating the issue to the regional manager, I was offered an ...
alternative termination agreement (more notice and more money), which I immediately accepted. Despite this, I was later told that the agreement was no longer valid, leaving me stuck in an impossible situation. This abrupt reversal, combined with the lack of clear communication, showed a complete lack of accountability and respect for residents.
On top of all of this, there is now a collection account on my credit despite me paying everything they required at the time. I was never notified of any additional balance, and I have no idea what this supposed debt is even for. This further demonstrates the property’s lack of transparency and professionalism.
I cannot recommend the Villas at Lake Arlington to anyone. The management’s failure to follow through on their commitments and their disregard for residents’ well-being makes this property a place to avoid.
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Property Manager Responded
July 18, 2026
Thank you for your feedback. We're sorry your experience did not meet your expectations. We take resident concerns seriously and are always working to improve. We appreciate you taking the time to share your thoughts.
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