Roaches
January 27, 2021 - Reseña de Apartments.com
I broke my lease at this property due to roaches. No not sewer roaches, I’m talking discussing German roaches that the exterminator confirmed. I lived in building 9. I got my apt serviced by exterminators over 4 times within 2 months. I broke my lease 3 months in. I noticed the bugs a couple days after move in. No I did not have bugs prior. I was pissed and asked the tenants that lived behind me if they had them as well as the tenant below me and they confirmed they did a couple months before I ...
even moved in. They stated they were gone and returned. I immediately reached out to the office again via phone and email and also asked the tenant if he could put himself on the exterminator list. I kept putting myself on the list but it’s pointless if the building has them. The exterminator said he did the whole building after my third visit. I kept emailing. Vicki advice was to put bleach down my drain lol. Bleach is not gonna stop nasty roaches that are in the walls. I told them it’s the small ones not sewer. How come no one wants to exterminate? How am I the only one that cares about the health factor regarding their residence? I have asthma so I was nervous about so many treatments. But the exterminator confirmed I would be ok. It still is gross especially when you pay to live on the north side. I have all the records as I wanted to make sure everything was on record regarding this issue. I moved out, left the apartment in great standing. They raised the rent and rented the same apartment out no more than 2 weeks later. I moved out Jan 15 2021. I am on a payment plan for breaking my lease right now. I owe around $1000. They took my deposit to pay some of the lease breakage fee. Horrible company. The only thing good about villas is the worker Tina and the maintenance supervisor that came when lol my stove wasn’t working and then my heat/ac wasn’t working. Yea all this when I moved in end of aug and gave notice to vacate in November. I had to stay another 60 days in order not to get more fees per horrible tone Vicki the asst property manager. This review is honest. I have pics and videos and emails. You’d think they would waive my termination fee. But I’d gladly pay it out as I’m happy I’m out of there. Respectfully, previous tenant of 2021.
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Property Manager Responded
February 10, 2021
We appreciate the kind words regarding our team members, but it's alarming to receive the pest feedback and do apologize for any inconvenience you experienced. We take all pest issues seriously and do partner up with professional exterminators if needed. We understand your experience was less than ideal but we're thankful our team was able to help and explain the early termination fees & process. Though we were sad to see you go, we do wish you the best in your new home.
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