Virginia Village Apartamentos

emergency maintenance must be put in writing. All written paper notices are uploaded to our online system and attached to the residents unit. We always recommend using our online resident portal to submit your request electronically. Either way any and all requests are linked the residents unit. The requests go directly to our staff including the Corp office staff. Maintenance is tracked via our online system. We can see when our staff is in progress, has completed the request, our staff can enter notes, etc. Everything is documented. If you entered a request that wasn't completed in a timely fashion our supervisors can see this. We have not received any calls nor any complaints regarding work not being done. We have had no reports of flooding. We are not certain what you are referring to. 3. If a theft occurred police should have been contacted. This would be a civil issue. We recommend you contact police and your rental insurance company. We are very sorry to hear about this. We have no knowledge of this. You state you contacted someone from our company. Who did you contact? Prior to writing our response we investigated the issues stated in your review to properly respond. Not one staff member is aware of this theft. 4. We have a snow crew which plows, shovels, and salts. This last winter was a harsh one, however we had crews working around that clock. We can track this as well. 5. Due to the cost of living we do occasionally have to increase rents. This would be done in writing with proper notification. This is tracked as well. This year (2019) we issued a rent increase of $19 to $20. Prior to this rent increase we have not issued an increase for about 3 to 4 years. This is tracked in our system as well. We do apologize you feel the way you do. We never want to have dissatisfied residents. This is why we have all the policies and procedures we do. We are continuously training our staff for this exact reason. Sincerely, National Management, LLC