Maria Fernanda Gonzalez
October 12, 2023 - Reseña de Apartments.com
My husband applied and they responded 4 days later, they did not answer the emails, the experience was really quite unpleasant and even more so when what you want is for them to tell you as soon as possible if you can move or not because if you are looking for where to move it is because you need it, the expenses administrative fees that are $250 are lost because they say that you can cancel the application 72 hours after applying and they don't even respond to you
I don't recommend it, really, ...
it's terrible.
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Property Manager Responded
October 13, 2023
Hello!
Thank you for taking the time to leave a review. Upon reviewing your file, the application was submitted on 9/30 (Saturday) around 4 PM when our office closes for the weekend. You were promptly emailed on 10/2 (Monday) about the next steps. I can see several email exchanges regarding the application process and a request to cancel was on 10/11 after screening results were sent over. Our policy is that all fees are non-refundable. The cancellation request was done 11 days after applying.
I hope this clears up the confusion. Thank you! - Elaina, WW Property Manager
Max of 2.