The only positive thing I can say about this complex is that it is are affordable for their size. Rooms are spacious and ceilings are high. Washer and dryer in unit is great. The apartment units are not kept very well from resident to resident. When we first got the unit it appears new. We did have new carpeting, however a cheap paint is being used to cover old paint. It has been a little under one year and the paint is peeling, reveling old dirty pain underneath, including in the bathtub. The
...vents get painted over as well and it makes it difficult for the AC system to cool the unit. The central AC is inconsistent from one room to another. Neither room cools down to the set temperature, but one room doesn't cool at all. A waste of our electric bill if we are running the AC but the unit remains warm and stuffy in the bedrooms.
Throughout our time here we have had issues with the office staff and maintenance. In person and in the office (when they are available) they are friendly and attentive but are slow or unresponsive to resident communication. We leave voice mails with no follow up from the office staff. In their defense there are only three of them, but when the fire alarm has been beeping due to low battery for 3 days and nights communication becomes important.
We just found out that we have mice coming in and out of the apartment. We have submitted a maintenance request about this and have called the office and left them messages about this but again no response.
Maintenance is horrible. Maintenance requests sit in their box for weeks at a time before they follow up, if they follow up. We submitted a maintenance request for a broken dryer. 3 weeks later we got an email saying it was completed, but no one ever came to look at the dryer. We submitted it again and 2 weeks later it was fixed, and only because someone from the state was doing inspections that day and they ordered them to do so same day.
The toilet paper holder fell off the wall and after another 3 weeks maintenance came in to 'fix' it. We were left with a newly installed toilet paper holder AND a new hole in the wall where the old holder was. They never came back to fix it and it's been about a month since we submitted that maintenance request with no follow up.
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