The absolute worst experience I have ever had. Problem after problem. Water leaks through the ceiling (of which we had a huge hole in the ceiling for three weeks, smelling mold and mildew with two infants), tons of bugs, broken doors and toilets. The best part is that management could care less. We called about all of these problems a total of roughly 15 times, and not one time did we ever receive a call back. Maintenance actually informed us that nothing was being done because management was
...simply ignoring our phone calls, and not passing them on to him, so since there was no work orders being done, he could not repair anything. We moved in May of this year, and from the start our air conditions unit was not only blowing out warm air, but did not work at all upstairs, forcing me to go out and buy a $350 portable air conditioner just to stay in our new apartment. The front offices were notified four or five times, and in the only response we got, we were told to close the vents on the bottom floor, we reiterated that it was blowing out hot air, as well as no pressure upstairs, but were totally ignored. We learned that basically you just have to live with any issues you have, because they absolutely will not be fixed, and your calls will be ignored. We also talked with neighbors who said they were being overrun with a bug infestation, and that they couldn't get a response either. Best part is, they expect their rent paid on time, even though they totally disregard their tenants concerns. I would never recommend this place to anyone, EVER! We then asked if we could use our security deposit to pay our last month's lease breakage fee. We called several times with no response, leaving three or four voicemails. We then asked if we could set up a payment plan once we finally reached someone. The lady who answered proceeded to tell us that not only would she not talk with the property manager about setting something up, but that she would instead be turning us into collections, lol. The good news is I have a lawyer, and all of our phone records and complaints have been documented and provided to my lawyer, so we will be pursuing legal action against Willow Creek for their complete negligence and disregard for their residents. Willow Creek is absolutely disgusting, both from an apartment standpoint, and management standpoint. To anyone considering Willow Creek...RUN!
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