A complete NIGHTMARE
February 24, 2020 - Reseña de Apartments.com
I applied for a apartment in July 2019 and was only preapproved from what I was told. I paid my 180 application and holding fee to move in Jan 1st 2020. I was then told that I was only preapproved. I paid my deposit to move in and then my income was a problem. I then provided a copy if my tax return and proof of income from my new job and that still wasn't good enough. This is the WORST experience I've ever experienced. So unprofessional. I had to call in and find out all of these errors whereas ...
no one bother to ca me or say anything. I thought this place was a blessing to me and my 3 children. I'm stuck in this apartment with very high rent and the staff here certainly don't care. I thought I was doing the right thing by applying early. They still got all my money and told me it would take 3 weeks to get it back. I can't continue to cry my eyes out about this nightmare. I just pray that no one else has to experience what I've experienced here at Woodhill Apartments with Trisha and the Manager Cassandra!!!!!! I'm still in disbelief with the lack of empathy or professionalism. Beware of the fake friendliness. These people CLEARLY are not in the business to help the community.
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Property Manager Responded
March 3, 2020
We appreciate your feedback. We're sorry you feel dissatisfied with our team about a refund matter, as we strive for transparent communication regarding our application process and leasing policies. I'd be glad to personally address your concerns, so please email me at info@HighmarkRes.com. Please mention this review and the apartment name in the subject line or body of the email so that we can respond promptly. Thank you in advance for your time!
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