10th Street Lofts Apartments

exhaust during, and for several minutes after showering/bathing, and running a dehumidifier if necessary. In December of 2016, you made management aware of a condensation problem you were having with your windows. Upon visiting your unit the maintenance staff discovered, and you confirmed, that you shut off your furnace (heat) when you are not in the apartment. By doing so, on very cold days, you created a situation where any humidity in the apartment was immediately attracted to the cold windows thereby causing condensation. You then did not dry up the resulting water, leaving it to sit for we don’t know how long. As a consequence, you created somewhat of a mess. You can understand how this is troubling to our management. Rather than asking you to deal with the matter, our maintenance staff jumped in and cleaned it up. You were instructed how to avoid such issues in the future and I am unaware of any additional problems. You appeared to be grateful for our assistance at the time. We are always available to assist our tenants in dealing with these matters. You state that our building is dusty, I have to strongly disagree. We do not skimp on maintenance. Attending to our tenants and maintaining the property are our top priorities. We have 2 full time maintenance staff that clean and maintain our property continually. Our hallways and common spaces are cleaned and mopped at least 2 times a week. We are constantly complimented on our maintenance and believe our property is maintained to the highest standards. I apologize if you feel we have been rude. I/We strive to always remain understanding, patient, friendly and helpful despite the many issues faced daily. That is our mission. For your information, I was born and raised in southern Iowa and am a graduate of the University of Iowa. I do not live in Iowa now; however I communicate daily with our managers, maintenance staff and visit frequently. 10th Street Lofts – Ed Massman, Management