Beware of this apartment
August 1, 2025 - Review from Apartments.com
I currently live at this property and have been trying to break my lease due to ongoing HVAC issues that have made our unit consistently unlivable, especially in this Texas heat. Despite weeks of communication, the management team has gaslighted us, ignored our concerns, and caused delay after delay without offering a real solution.
They temporarily installed a portable AC unit which barely helped and caused our electricity bill to spike into the 500 dollar range. We have sent photos, emails, ...
and even referenced Texas tenant laws and our lease agreement, yet they continue to deflect, stall, and hide behind corporate review processes instead of simply doing the right thing.
Their lack of urgency, accountability, and professionalism is disturbing. We have now had to move forward with legal representation just to get out of a clearly unsafe and financially damaging situation. It is also worth noting that they are not BBB accredited, and after this experience, it is very clear why.
If you are thinking about moving here, ask yourself what kind of support you will receive when something goes wrong. Because from our experience, the answer is none.
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Property Manager Responded
August 6, 2025
We're sorry to hear about your experience. It's important for us that our residents feel comfortable in their homes and it's regrettable that your experience has not reflected this commitment. We strive for open communication and always aim to resolve issues promptly and efficiently. Your feedback is invaluable to us, as it highlights areas where we can improve. Thank you, 1400HiLine.
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