During my residency, there were ongoing safety and cleanliness concerns, including a serious violent incident involving a death in one of the buildings, which greatly impacted my sense of safety. I also personally observed suspected drug-related activity, frequent off-leash dogs despite posted rules, and dog waste left throughout common areas.
Package theft from the package room occurred repeatedly for a period of time,
Inside my unit, we experienced cockroach issues, which management
...attributed to a neighboring apartment rather than addressing the problem thoroughly. The buildings feel worn down, with thin walls and frequent maintenance failures.
The water quality caused extreme mineral and calcium buildup that hardened despite regular cleaning.
Our washer broke and was marked as repaired when it was not. Our clothes were locked inside for nearly two months, forcing us to use laundry facilities in another building. When the clothes were finally returned, they were moldy and unusable, resulting in a total loss.
Maintenance and communication were persistent issues. Staff entered our unit to change filters without proper notice. We transferred units mid-lease, only to find the new unit had a broken stove. The dishwasher later failed, and an attempted repair flooded the kitchen.
Around Thanksgiving, residents above us stored a large quantity of propane tanks inside their apartment. Due to safety concerns, we contacted authorities and were told it was an unsafe amount. Despite video documentation, management dismissed the situation.
After I provided documentation for an emotional support animal related to my service-connected PTSD, management’s attitude toward us noticeably changed.
Customer service was consistently unprofessional and unreliable. We were repeatedly given conflicting information about lease terms, fees, and policies. Management later acknowledged providing incorrect information and referred to it as “miscommunication.” Requests to see written policies were often refused.
When moving out, I attempted to arrange a lease transfer, something I had done previously. Management reversed course, claimed the transfer was not allowed, then stated they had reviewed the wrong lease due to another resident with the same name. The cited policies were never provided.
These apartments are not luxury, despite being marketed that way. Repairs were delayed or ineffective, amenities were overcrowded, and management lacked transparency and accountability.
Max of 2.