Grey star takeover ruined a good thing
July 23, 2026 - Review from Apartments.com
I wanted to like living here, but repeated maintenance and communication failures have made that difficult.
Earlier this year, my washer and dryer were out of service for three weeks. I received little to no meaningful communication from the property, and the issue only began moving toward resolution after I contacted Greystar corporate myself.
More recently, my central air conditioning failed during one of Houston’s hottest weeks of the year, when the heat index exceeded 105°F. Management ...
repeatedly told me maintenance would arrive, but those promised visits came and went without anyone showing up. A technician eventually arrived around midnight, but only repositioned a portable AC unit. My central AC remained broken.
Despite running the portable unit continuously, my apartment stayed around 86–87°F, making it extremely uncomfortable to occupy and preventing me from sleeping. At the time of writing, I still had not been given an estimated timeline for the permanent repair.
To make matters worse, after four days without functioning central air, management offered an $88 rent credit, which I felt did not reasonably reflect either the duration of the outage or the inadequate temporary solution.
Equipment can fail, and I understand that. My concern is how these situations have been handled. In both cases, the pattern has been the same: poor communication, delays, and meaningful progress only after escalating the issue beyond the onsite office.
I hope Greystar addresses these problems because residents deserve timely repairs, clear communication, and reasonable accommodations when essential services fail.
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Property Manager Responded
July 28, 2026
Muhammad,
Thank you for taking the time to share your feedback. As we previously discussed, your HVAC system required a full replacement, and we completed that replacement within two days of identifying the issue.
We are sorry for the inconvenience you experienced during this time. However, we are disappointed that your review suggests there was a lack of communication, as our team kept you informed throughout the process while also expediting the replacement as quickly as possible with our HVAC contractor.
We value resident feedback and would welcome the opportunity to discuss your concerns further. Please feel free to contact us at 713-463-5063 at your convenience.
Property Manager Responded
July 28, 2026
Muhammad, Thank you for taking the time to share your feedback. As we previously discussed, your HVAC system required a full replacement, and we completed that replacement within two days of identifying the issue. We are sorry for the inconvenience you experienced during this time. However, we are disappointed that your review suggests there was a lack of communication, as our team kept you informed throughout the process while also expediting the replacement as quickly as possible with our HVAC contractor. We value resident feedback and would welcome the opportunity to discuss your concerns further. Please feel free to contact us at 713-463-5063 at your convenience.
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