The apartment complex is nice with amazing amenities, and I wish I could leave it at that but unfortunately I cannot recommend Alexan Lower Heights because of the significant administrative and security issues.
Firstly, this complex had 3 days of fire alarm testing for 4 hours intermittently a day. I have never experienced this at a previous complex. I work nights in a neonatal ICU and explained to them that this would severely hinder my ability to sleep and therefore preform my job, but they
...offered no solutions. I told them I would go to a hotel but the rent for those three days should be comped or my hotel fees should be covered as my apartment would be uninhabitable. They never responded to my requests, even after multiple emails about letting them know the severity of the situation.
Additionally if the plumbing is broken in your apartment they will just offer to let you use the bathroom in a vacant apartment but will not compensate costs in any way.
Lastly they used to have a security patrol that would patrol the courtyards at night which made the property feel much safer, but they no longer employ a security service and instead have "on call" officers who you can leave a voicemail for. This complex has had multiple tires stolen off of vehicles at any time of the day and additionally has had cars stolen from the garage. I'm sure this is a city wide problem but no concrete changes have been made.
Structurally the walls are incredibly thin, you can hear your neighbors conversations. There is a STEEP cost to use the amenities if you bring more than two people to the outdoor spaces or speak easy or pool, this was never discussed on touring or signing. The "dog run" consistently smells like urine and no more than 3 medium dogs could fit on the patch of grass at a time. I do not recommend this complex if you are looking for a place with a dog park or spaces for furry friends to run.
Max of 2. 27Seventy Lower Heights is a pet-friendly community; we love our furry friends! There is a one-time, non-refundable pet fee of $450 per pet. There's a $35 monthly pet rent per pet. Maximum of 2 pets per home. Breed restrictions apply.