Poor experience setting up a tour
April 15, 2025 - Review from Apartments.com
I had an absolute horrible experience with establishing a tour with management.
First, they had to cancel my initial tour due to a "double booking" situation, which is fine by me and I don't mind making those accommodations. I flew into Seattle to tour a few apartments and their ask was well within my range of the duration of my stay.
Then, management called again with the SAME double booking excuse and wanted to move my appointment to a date that I would not be in town for. So they made the ...
accommodation of making it a virtual visit for me. I specifically told them I needed a 1pm slot due to my conflicts, that a 2:30pm WILL NOT WORK BECAUSE I AM AT WORK.
I wait for some kind of initiation at one to do the virtual tour, and I receive no notice, so I call the number that called me yesterday.
Not only did they not know who I was, but when the manager finally put his head together and realized I did have an appointment, it was a 2:30pm...the time I specifically told him I CANNOT DO.
Unprofessional, unorganized, unwilling to listen. I can only imagine what hell I would have gone through as a resident of this complex. Utterly embarrassing.
Thanks for wasting my time and thanks for showing your true colors to me before I committed myself to what I'd assume would be an awful experience, jerks.
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