First of all if you're going to FSU and not drive, do not lease here because none of the school buses pass from here and you have to transfer two different buses to get to school in 40 minutes. I moved in this apartment complex about two weeks ago. The first day I came, apartment was really dirty, and there were paint stains all over the floors we had to rub off for hours. Half of the power outlets in the apartment were not working, garbage disposer were not working, 2 of the three rooms' bath
...tubs were not resurfaced, so we all had to use 1 bath, and to this day, they are still not resurfaced and we take showers in the same bath although I went to this office with this problem over five-six times. All they do is writing down my apartment number on some post-it paper and not doing anything else. We leased for a three-room three-bathroom apartment for a reason. Another problem is the internet. I was told that I needed to go to Comcast and say I live in Aqua Palms and they will provide me with everything I need for the internet, but they did not give me anything and I had to purchase a router myself, and still I do not have WiFi connection. I also have been calling the office about this issue for two weeks and no one, not even one person, is helping me about it. Last week my roommate's toilet got clogged, we asked for maintenance, no one has showed up, she is using my bathroom, and not the bathroom she pays for every month. We all pay for our own bathrooms, but we have to share our baths and toilets? The pass cards also do not work. I got stuck in the complex and missed my bus many times because my pass card would not open the front door. I am a student and I have a to be punctual and attend all my classes on time, and because of this complex' neglect, my academic life is getting hurt. Not too long ago, this morning, I was waiting for the shuttle to go to school with couple other residents, and after waiting for about 15 minutes, we found out the shuttle won't be running until Wednesday and they have sent out a notice about it, which they did not. None of us received any emails and had to figure out other ways to get to school on the last minute. I am an understanding person, if only one or two of these problems occurred, I wouldn't mind and try to see the positive sides; however, all these irresponsible and unprofessional mistakes got me really really sick and tired. I simply do not get half the services that I am paying for.
Property Manager Responded