missing information and customer service
September 16, 2025 - Review from Apartments.com
I scheduled a tour for my 79-year-old mother over the phone. The representative I spoke with was polite and helpful. However, during the actual appointment, my mother was asked detailed questions about her income and was ultimately unable to tour the facility due to a miscalculation on her part. This was very disappointing and reflects poor organizational management.
As her power of attorney, all financial matters should be addressed directly with me, not her. Additionally, I was not informed in ...
advance that the property was a tax-credit community with specific income requirements. This is important information that should have been clearly explained during the initial phone call. Proper communication upfront would have saved both time and unnecessary stress.
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Property Manager Responded
September 18, 2025
Thank you for your feedback. We sincerely apologize for the confusion and frustration you and your mother experienced. We understand how important clear communication is, especially when it comes to financial matters and community qualifications. Your concerns have been noted and will be addressed with our team to ensure we provide better clarity during the initial inquiry process. We appreciate you bringing this to our attention.
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