I gave one star for the apartment's location. It is located in the center of the Galleria and the neighborhood is beautiful to walk around especially the duck pond nearby. I give half a star for the amount of parking space available. There is more than enough parking spaces available to park at this complex.
I removed one star because I was lied to about the construction of the apartment complex. The building looks pretty on the outside but it's cheaply made on the inside. For example, I was
...looking for an apartment that has concrete padding between the floors because my previous upstairs neighbors were always stomping and making noise. During the tour, I was told this building had concrete insulation padding between the units. Turns out that there is only concrete padding between the 1st and 2nd floors. I got this info from residents who live on the 1st and 2nd floors. I do not live on the 1st floor so I hear every single time my inconsiderate upstairs neighbor intentionally stomps around, drop things and move the furniture around all day and night... So aggravating! Therefore, if you do choose to live here, select the 1st floor or cough up the extra money and stay on the top floor.
I removed another star because of my inconsiderate neighbor upstairs and all the unneeded noises (stomping, moving furniture, throwing and dropping heavy objects and their whining dog). Since the floors are so thin between the floors, the noise is amplified in my unit and it pisses us off. I spoke to neighbor to let them know they are being too loud and they continue to make the noise -_-
I removed a star because the leasing office doesn't respond to our requests to tell the neighbor to stop making unnecessary noises. And the leasing office doesn't take any action when we repeatedly call about it. When we call the apartment security officer about the noise especially late at night (past midnight), his response is that he's not on site and we'll have to wait a few hours until he's on site... Useless.
Some other things that we didn't or don't like. There were instances of residents posting their units on AirBnB and this was going on for a while. So a lot of randoms were showing up and throwing parties on weeknights. And with the walls and floors being so thin, the noise, footsteps and music kept us up all night. Speaking of randoms, there is a false sense of security because anyone can enter the apartment complex and have access to all the floors at will.
Property Manager Responded