This place has turned out to be a total disappointment. I moved here September of 2015. The Manager and leasing agents were extremely helpful and despite a few bumps in regards to the condition of my apartment, things went smoothly. Fast forward a few months, manager changes and shortly after that new faces in the leasing office. There is a drastic change in customer service from the front office. Some examples of issues, gates don’t work for over a month, supposedly due to a “lightning strike.”
...Submit a work order to have battery changed in beeping smoke detector. Gets marked as complete, 3 am same night, starts beeping again. Community policy says to put your trash out between 6-8 pm, trash pickup starts promptly at 8. Go to put trash out at 7:30 and they have already passed. Management has been made aware of concerns, will respond to emails but no actual improvements are made. My most recent issue with them has to do with the gate access devices. I live alone in a 2 bedroom apartment and have multiple vehicles. I was told that I could purchase an additional gate access tag for $50. This is how my lease words it:
Remote control for gate access. Each person who is 18 years of age or older and listed as a resident on the lease will be given a remote control at no cost to use during his or her residency. Each additional remote control for you or your children or other occupants will require a $50 non-refundable fee.
I was informed that I could purchase an additional tag, so I did. 2 nights ago I came home and my gate access tag would not work. So I went to the leasing office today and was told that I was not allowed to have 2 tags and I could only purchase a replacement if mine had been lost or stolen. Mind you there is a separate paragraph on the addendum in regards to a last/stolen access tag. The above paragraph makes it clear that an additional tag can be purchased. I pull out my copy of the lease agreement and go back to the office, the leasing agent tells me that “I do not understand the context in which that paragraph is meant.” I was genuinely confused as to how I could be misunderstanding that paragraph. It was pointless to continue arguing with her so I left.
The point is, they really don’t seem to care anymore. The atmosphere here has changed drastically. There was jut a shoot out in front of my building at 3 am on June 14th. They seem more concerned with filling apartments than getting quality residents.
Max of 2. Fees are per pet. We also require a $30 Pet Rent/mo for 1 Pet, $55/mo for 2 Pets.