Management hides dysfunction behind fake professionalism
January 29, 2026 - Review from Apartments.com
Ignore the polished, “professional” reply they will inevitably post to this. That tone is a facade and not how tenants are actually treated. This property is poorly managed and the problems are systemic. A package with my name was marked as picked up by the office and was never recovered or meaningfully investigated. Staff communication was consistently dismissive and passive-aggressive, with calls and messages often ignored. There were undisclosed pest issues, including a nearby unit being ...
sprayed for roaches and later seeing roaches in my own unit. Common areas were frequently unsafe or neglected: package room and gym doors repeatedly broken or unsecured, unsupervised children running through the gym and breaking glass, people shouting in common areas and the dog park with dogs left unattended, frequent water outages, screaming domestic disturbances, and regular police presence. The neighborhood environment felt tense and unsafe, with a lot of anger and instability. Maintenance responses were slow and often poorly executed: a broken stair took weeks to fix, a dryer vent repeatedly came loose and I had to fix it myself, appliances were low quality, and a towel rack failed because it was mounted into drywall and then “repaired” by patching and drilling straight back into drywall again. Management also changed the payment system and imposed ridiculous fees. Leasing practices were dishonest, including delays and refusal to honor advertised deals when attempting to transfer units. Fees were poorly explained, utilities billed in arrears, and move-out charges included wall repair, extra cleaning, and a disputed carpet replacement that consumed the deposit, followed by contradictory billing notices. For clarity, my issues are with management, not individual maintenance staff. The consistent pattern here is deflection, bureaucracy, and lack of accountability hidden behind a carefully managed professional tone.
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Property Manager Responded
February 5, 2026
Hi,
We understand that you are frustrated with your experience in our community, and we want to do everything we can to address your concerns.
We take all feedback seriously and would appreciate it if you could contact us directly by email at info@secpropres.com. to provide us with more details about your experience.
Respectfully,
SPR Customer Care Team
Max of 1.