We wanted to love this place.
It is in a great location, across the street from a MetroLink and the Culinaria not to mention incredible restaurants. Jenny and Arnela in the Front Office have been phenomenal through the insanity of the building issues. Their spirit and professionalism cannot overcome the problems with this building. In 13 months of living here we have had numerous problems however I will limit it to the water (temperature and pressure), HVAC, elevators and maintenance
...response.
The water temperature has been warm (102-104 degrees), not hot (above 110). To be fair, sometimes there is hot water, about 30% of the time, however it takes 2-3 minutes for it to get above 100 degrees. About 70% of the time there is water pressure which has been increasing. The rent includes water so we are not paying for the massive amount of water wasted waiting for it to get hot. The temperature and pressure issues are dependent on the time of day. We are early risers and had issues, so imagine during peak times?
The four elevators have rarely all worked at the same time. Monday, none of them worked and we live on the 18th floor. On the elevator that night, there were 6 of us and someone commented their dream was to have all the elevators work for an entire week straight.
The 18th floor has 2-story lofts. The HVAC unit is the same as the 1400 SQ FT one level apartments on lower floors. Because of 20 foot ceilings, the cubic footage far exceeds the one floor apartments. With 110 degree summers, the HVAC can't cool off the bedrooms on the 2nd floor. We have a North facing apartment, imagine if we had direct sun?
The answer from maintenance is often "we are working on it." Maintenance work orders are randomly closed with the problem still existing. There are numerous problems and issues with the building so I am sure they are overwhelmed and have trouble keeping track of everything. The maintenance people are nice, especially Austin, but they are overworked.
Even though moving is painful, we are moving! There will eventually be much less pain and more hot water by getting out of the building. Good luck Austin, Jenny and Arnela!
Max of 2.