Our experience with the leasing office has been disappointing due to repeated administrative errors and inconsistent communication.
Less than one week after receiving our keys, we found a notice on our door stating that we owed an additional $175 and $300. After speaking with multiple members of the leasing office, we were informed that the $175 charge had actually been intended for another resident who had requested a different unit. The $300 charge resulted from an error on our approval
...letter. Prior to move-in, I had emailed several times to confirm the amounts due, and each time I was assured that the figures on the approval letter were correct. It was frustrating to receive a payment notice almost immediately after moving in because of mistakes made by the leasing office.
Unfortunately, this was not an isolated incident. Before move-in, we were told on multiple occasions that we needed to pay the prorated June rent along with the first month’s rent. We paid the full amount requested on June 10 when we received our keys. We have since been told that our payment was allegedly applied as an additional security deposit rather than toward our first month’s rent, and that our account is now behind. This directly contradicts the information we were given before move-in.
Everyone can make mistakes, but what has been most concerning is the repeated pattern of misinformation and lack of organization. Residents should be able to rely on the accuracy of the information provided by the leasing office, especially when it involves lease agreements and financial obligations. We hope management takes steps to improve communication, recordkeeping, and accountability so future residents do not experience the same issues.
Max of 2. - 300 Pet Deposit (150 non-refundable and 150 refundable per pet) - Under 20 lbs. 40 per month per pet - Ground Floor Pets 21-40 lbs. 50 per month, one pet per household - Two cats per household with deposit and pet fee for each - All Service ...