Laughable Luxury Living
October 23, 2024 - Review from Apartments.com
Each year I lived here the apartment got progressively worse. Garage break ins and stolen cars and tires are frequent. So is the elevators breaking down. When we were preparing to move out, all three elevators in the main building were broken and management told us that we had to figure a way to get all of our stuff out of the third floor no matter what, or else they'd fine us for not vacating in time.
When I asked to receive a copy of our lease agreement managements response was - ...
"Unfortunately, you will not be getting this by the end of the day as we are currently understaffed at the moment. We are dealing with office matters at the moment as well and ask that you do take this into consideration. We will be sure to follow up with you sometime this week once we are able to produce you with that policy."
Are you surprised to learn I never received a copy of it?
They brand themselves as a luxury apartment, but no luxury facility will ever speak to its residents the way this management team speaks to theirs.
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Property Manager Responded
November 11, 2024
We're sorry to hear that your experience at Assembly at Historic Heights did not meet your expectations. Our aim is to provide a comfortable and enjoyable living environment, and we sincerely regret any inconvenience you may have experienced. We value your feedback as it helps us to improve our services. Please feel free to reach out to us directly at 713-862-4000 or assemblyheights@zrsmanagement.com to discuss any outstanding concerns. Thank you, Assembly at Historic Heights.
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