Water Still Leaking Into Bedroom—No Real Fix Provided
July 4, 2025 - Review from Apartments.com
I have been living at Atwater at Westchase for over 8 years, and until recently, I was generally satisfied. However, for the past year and a half, I’ve been dealing with a persistent problem that still hasn’t been properly resolved—despite multiple maintenance requests and complaints.
Every time it rains, water enters my apartment through the bedroom. One of the main issues is that the garden soil, located directly in front of the bedroom window, is actually higher than the apartment floor. This ...
allows water to flow directly toward and into the unit. On top of that, the gutter system is not functioning properly—it overflows during rainfall and sends large amounts of water pouring down like a waterfall in front of the window, across the porch, and over the stairs.
Maintenance has attempted to fix the problem several times, but none of the efforts have addressed the real causes. They replaced the windows and poured cement near the window, but they never lowered the soil level or repaired the gutter system. As a result, water continues to get inside. While the problem has been slightly reduced, it’s still unacceptable. At one point, water was even leaking through an electrical outlet.
More recently, when the apartment above mine was being renovated, the painter mentioned that the wall near the window was soaked and the wood and sheetrock had to be replaced due to water damage. This suggests the issue goes beyond my unit and may be related to the roof or gutter system.
Management has been aware of this for well over a year and a half, but unfortunately, a lasting solution still hasn’t been implemented. As someone who has lived here for 8 years, I find this very disappointing. I hope the owner of this condominium becomes aware of the situation, because I doubt they would approve of how it’s being handled. Temporary fixes are not enough—this issue requires a permanent and effective resolution.
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Property Manager Responded
April 7, 2026
We realize this reply is delayed and thank you for sharing your detailed feedback. We understand your frustration was with the ongoing water intrusion issue and the impact it has had on your living experience. Our Management Team is committed to addressing maintenance concerns and will continue to work towards finding a lasting solution. If you still reside here - our new management team would love to chat!
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