Terrible apartment complex. Management is terrible.
July 1, 2024 - Review from Apartments.com
I moved here on June 15, 2024 and the apartment that they knew for a month before I came was not ready at all. The apartment was dirty, had roaches, bugs, and cosmetic issues. I had to stay in a hotel for 4 days. When I confronted management about this issue they suggested that they move me to another apartment on the 3rd floor. They also said that they would give me 150 dollar credit toward my rent. I had already spent 400 dollars on hotels and I had to pay movers for a 2nd time to move my ...
things from the 1st floor to the 3rd floor in a different building. They then said they could offer me a 250 dollar credit but that's all they could do. At this time I had already spent 650 dollars. I paid movers to move me to the third floor and in a matter of a few days I had issues with the air conditioning. I have a service dog and I had set the thermostat to 75 degrees at 7:00AM. I get home at 6:00PM and the temperature was 87 degrees. I was told that the issue was the air conditioning was low on freon. Here we are a week later and the same issue. I set my thermostat to 77 before I left for work and I come back at 6:00PM and the temperature in the house is 86 degrees. I've contacted maintenance and have not heard anything. I'm currently writing this review sitting in an apartment that is 82 degrees in the middle of the summer. This has been the worst experience I've ever had living in a place.
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Property Manager Responded
August 10, 2024
We truly appreciate your feedback and are sorry to hear about the challenges you've faced. It's important to us that our community members feel comfortable and satisfied in their living spaces. We understand your frustration and would like to discuss your concerns further. Please reach out to us at 1 844-208-8286 or aventuramgr@willowbridgepc.com at your earliest convenience.
Sincerely,
The Aventura on Briar Forest Management Team
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