Do NOT move here! The rudest staff ever PLUS more
April 16, 2019 - Review from Apartments.com
I’ve lived here for 2.5 years now. After being here for 1 year and prior to renewing my last lease, I left a 5 star review on these apartments. I’m giving it two stars because of the PROS that I’ll list first and it’s only fair, but they truly deserve a one star rating.
PROS:
Spacious apts.
Maintenance is fast, awesome and caring!
CONS:
1. I have to transfer jobs to another state. I went to ask them about breaking the last two months of my lease. Previous management said it was possible ...
with proof of transfer.
The girl in the office Krystal tells me that I can pay $150 and an additional two months to break it IF they’re able to find someone to rent it. I only would’ve had two months left. Lol ....I told her about the previous conversation I’d had before and she pulled out my lease and proceeded to tell me that yes it’s in the lease but I would’ve had to pay extra rent in order to enforce it.
I don’t want this on my credit report so of course I’ll pay, But it’s funny because the apartment is a Three bedroom and the comparable apartments out here are going at a rate than what I pay now. $300 more. It’ll just be unoccupied until August.
2. I go out to sit on my balcony and noticed a wasps nest. I called the office and once again Krystal answers the phone. When I told her my issue, she LITERALLY SIGHED and asked me what apartment I lived in. You could tell that she was EXTREMELY annoyed by my phone call. She put me on hold, and then comes back to tell me, she added me to the pest control book and will have them sent out on Thursday, 2 days later.
Why people like her take customer service jobs when they clearly don’t work well with others is beyond me.
Bause I’d like to enjoy the time on my balcony TODAY instead of later this week, I made the decision to go buy something and remove it myself.
I had the same problem last year with previous management and they sent someone one the same day. It took 5 minutes and the maintenance man was done and gone.
3. I moved here in 2016. We have valet trash out here. They say you’re supposed to set your trash out between 6 and 8p to have it picked up. Trash containers are to go back into your apt before 9:00 am the next day or you’d be fined. This is a joke! Since 2016 the neighbor that lives directly across from my apt has NOT brought her trash can in. NOT ONE TIME in 2.5 Years. She doesn’t even bag her trash up. They do not enforce the rules here.
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Property Manager Responded
April 17, 2019
Thank you for sharing your feedback. Customer service and resident satisfaction are our highest priorities and we are sorry to hear that you are not having a positive experience at our community. Would you have a moment to reach out to our Regional Office at 615-849-8398? We would like to discuss the issues you shared in your review.
Sincerely,
Belden Reserve Apartments
Max of 2. 2 Pet Limit per Suite.